Buyer Protection

Race Car Swap is a peer-to-peer marketplace for used racing parts and equipment. To help keep transactions smooth and fair, this Buyer Protection policy explains how payments, delivery, cancellations, and item-condition issues are handled on our platform. This policy works together with our Terms & Conditions.

What’s Covered

• Item not received: No valid shipment/tracking or not delivered to the order address.
• Significantly Not as Described (SNAD): Wrong model/part, undisclosed major damage, counterfeit, or missing key components represented as included.
• Wrong item shipped: The seller sends the wrong product/part.
• Damage in transit (if undisclosed): Inadequate packaging results in damage.

What’s Not Covered

• Buyer’s remorse or “changed my mind.”
• Fitment issues when the listing was accurate and compatibility wasn’t confirmed.
• Normal wear consistent with used components when disclosed or visible.
• Items that have been installed, used, modified, disassembled, or altered after delivery/pickup.
• Issues reported outside required time windows.

Receiving Your Order

• Tracking required (shipped orders): Sellers must add a carrier and tracking when they ship.
• Local Pickup: Coordinate a safe handoff with the seller. After pickup, click Mark as Received.
• Auto-release (tracked shipments only): If you don’t click Mark as Received, funds may auto-release within 72 hours of a Delivered scan.

Cancellations (Before Shipment/Pickup)

• Request a cancellation before the seller ships or before local pickup occurs.
• Race Car Swap may contact the seller to confirm whether fulfillment has begun. If the cancellation is approved or otherwise eligible under our cancellation process, we may cancel the transaction and void or refund the payment, as applicable.
• If the item has already shipped or been picked up, the cancellation may be denied and the order will generally proceed. You may still submit a Buyer Protection claim if a separate covered issue applies.

Report a Problem (within 72 hours)

• Gather evidence: Clear photos/video of the item, packaging/labels (for shipped orders), and contents.
• Include details: Order ID, carrier + tracking (if shipped), and a summary of the issue and desired outcome.
• Contact us: Email support@racecarswap.com within 72 hours of delivery or pickup.

How We Review Claims

Race Car Swap may review listing information, communications conducted through the Platform, shipping and tracking information, photographs, video, packaging, documentation, and information provided by the buyer and seller when evaluating a claim. We may request additional information before making a determination.

Buyer Protection does not guarantee a particular outcome. Race Car Swap may approve or deny a claim based on the available evidence, the requirements of this policy, and the circumstances of the transaction.

Resolutions We May Offer

• Partial refund: When both parties agree to an appropriate adjustment; the buyer keeps the item.
• Return for full refund: For an approved claim, Race Car Swap may provide or arrange a return label for shipped items and issue or facilitate a refund after the returned item is delivered and its condition is reasonably confirmed. Local Pickup returns may require separate coordination.
• Claim denied: If the available evidence does not support a covered issue or the claim does not satisfy the eligibility or timing requirements.
• Other reasonable resolution: Where appropriate, Race Car Swap may take another action consistent with this policy and the Terms & Conditions.

Payment Disputes & Chargebacks

Buyer Protection claims handled by Race Car Swap are separate from disputes or chargebacks initiated through a buyer’s bank or card issuer. Card-issuer disputes and chargebacks may be handled through Stripe, the issuing bank, and applicable card-network procedures. If a chargeback or payment dispute is filed, Race Car Swap may pause or close its internal Buyer Protection review while the external dispute is pending, and you may be asked for additional documentation.

Fraud, Abuse, and Safety

We may limit or suspend accounts, withhold payouts, or cancel transactions where fraud, abuse, or policy violations are suspected.

Questions?

We’re here to help. Visit Contact Us or email support@racecarswap.com.